Please click on any of the above links to find out more about our Privacy Policy , Shipping, Guarantee or Terms and Conditions.
Alternatively feel free to call us and we would be happy to provide more personal customer service.

Freephone

Australian customers call  1 - 800 - 981 - 215
 Or
Fax +64 - 9 - 303 2257

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FAQ’s

1. How do I pay for my order?

We accept credit cards including debit credit cards from VISA and Mastercard. Just enter your credit card details at the Shopping Cart. Your credit card will be charged to the value of your purchase in Australian dollars (subject to authorisation). 

You can also pay by direct credit via internet banking. Details are provided at the shopping cart. Shipment will be made once funds are cleared, so please bear in mind that it can take several days for funds to appear in our account.

2. How will my order be shipped?

Stocks of our products are held in a Sydney warehouse and shipped from there via Australia Post's eParcel service, a comprehensive AusPost courier service which offers delivery to both business and residential addresses and offers trackability with an unique identifying bar code on each eParcel. 

3. How safe is it for me to purchase from this site?

The security of your transaction is of paramount importance to us. The credit card details you enter are fully encrypted using 128bit encryption technology. We do not store or record any credit card information at any stage in the transaction. Credit card information is entered on a SSL platform (Secure Sockets Layer), which is a method of ensuring that information submitted through the website is secure and cannot be accessed by unauthorized users.

4. How soon will my order arrive?

Orders are dispatched within 24 hours of being received, unless disrupted by a weekend or public holiday. Delivery is usually two to three working days to metropolitan areas, and up to five days for more remote locations.

5. Are there any hidden charges for postage, packaging, or GST?

No. The final cost to you is stated clearly before you authorize payment.

6. Are Children Allowed to Use Herbalignite.com?

Herbalignite.com does not sell products for purchase by children. If you're under 18, you may use Herbalignite.com only with the involvement of a parent or guardian.

6. What if I change my mind about the order after I receive it?

We offer a no questions asked guarantee on returned items, providing you return them within 60 days of receipt, unopened, in the original packaging. Simply let us know whether you'd like a replacement or a refund. Please note that all returns and exchanges must be agreed in advance with a member of our team, by contacting us first at info@herbalignite.com to let us know you intend to return the item.

7. What if the item I receive is damaged?

We do our very best to ensure that all our products reach our customers in perfect condition. However, in the unlikely event that damage in transit occurs, please contact us at info@herbalignite.com and we'll work to find a solution, whether an exchange or a full refund.

8. What if I've been sent the wrong item?

In the unlikely event that this occurs, please send us an e-mail at info@herbalignite.com within 14 days of receipt to arrange return and replacement delivery.

9. What is your Privacy Policy?

Herbal Ignite does not collect or store any credit card information. When making a purchase you will be directed to a secure webpage to enter your payment details via a SSL (Secure Sockets Layer). This method ensures that the information submitted is secure and cannot be accessed by unauthorized users.

Herbal Ignite will not share your personal information with any other third party. We will never disclose your email address or any other personal information to any third party.
Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk.

11. What is your Returns Policy?

If you are not 100% satisfied with the items you have ordered, please email us at info@herbalignite.com and let us know the reasons for your dissatisfaction. If you return your order to us within 14 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund or exchange the goods for another item.

Please Note:
We do not refund your return freight costs.
We will only accept goods returned with prior notification
We cannot accept any goods that have been worn, used, have their labels removed, resized, engraved, altered or damaged.
We only accept items returned if they are within their original packaging.

12. What is your Exchange Policy?

In the event of an exchange, items are subject to product availability and returns policy (as above).
All exchange enquiries can be made by contacting info@herbalignite.com
Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

13. What happens if I need a refund?

All undamaged, correctly returned products will be credited to the original purchasers credit card including GST, excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from Herbal Ignite.